Robotic Process Automation (RPA) has emerged as a form of business process automation technology based on metaphorical software robots or on artificial intelligence/digital workers. Many vendors offer “bots” that can manage repetitive tasks such as responding to an Email with an intelligent (learned) response, handling Webchat or simplifying operating workflows.
However, processes are not always simple, routine, repetitive and stable. They may be long running, and they often involve intelligent automated decision making and optimization. The real challenge? To scale beyond the initial few low-hanging fruits of routine processes. This cannot be solved by a single tool or with siloed strategies.
A top Garter trend for innovation
Gartner has named hyperautomation among the top 10 strategic trends for 2020. Suggesting that innovation leaders define an automation journey, co-create strategies to combine digital operations tools and augment their business processes with AI. 
Many software and Hardware vendors today have open Application Programming Interfaces (API’s) to allow for one service to communicate with another. Platforms such as Ansible Tower, provide a hub for automation tasks.
Reducing repetitive tasks with Automation
Automation tools such as Robotic Process Automation (RPA) are enabling operations teams to manage large scale dynamic infrastructures, by reducing many of the small repetitive tasks into scripts that can allow the engineers to focus on higher value activities. Automation tools provide a flexible and responsive system that can be scaled up to meet increased demand.
Automation has been the driving force behind the progress of society for centuries and will continue to lead us into the future. Many already know this. That’s why many of the technologies that are being used by the public sector today are ahead of the mainstream.
Automation technology enables you to do a lot more with a lot less.
A vendor agnostic approach, developed with your bespoke needs in mind.
Axians has a lot of experience in this field. Axians are seeing some early adoption in the public sector space. Not just of using scripts to simplify change, but of full automation frameworks that provide the entire operational process from provision to delivery.
We take the approach to understand the process, operations and systems you have and to provide the solutions and services that will help you take the next steps. Helping to build towards that dynamic, responsive mechanism for delivering today’s services and the efficient, stress-free.
Find out about Axians Workflow Automation consultancy and technology
 Move Beyond RPA to Deliver Hyperautomation, Gartner December 2019 – ID G00433853